Privacy Policy

1. Who We Are

Fun House Flats Ltd is a property estate agency registered in England and Wales, with offices at 5300 Lakeside, Cheadle, SK8 3GP. We are the data controller for personal data collected through this website and our services. You can contact us at [email protected] or by calling 07983 521131.

2. What Data We Collect

• Contact information — name, email address, phone number, when you submit an enquiry or contact form.
• Property preferences — details about properties you are interested in buying, selling, or letting.
• Communications — records of correspondence between you and us (email, phone, or form submissions).
• Website usage data — pages visited, time on site, browser type, and IP address, collected via analytics tools.
• Cookies — see our cookie notice below.

3. How We Use Your Data

• To respond to your enquiries and provide property services.
• To match you with suitable properties or tenants.
• To send you relevant property updates and market information (where you have consented).
• To comply with our legal and regulatory obligations, including those under the Property Redress Scheme.
• To improve our website and services through analytics.

4. Legal Basis for Processing

• Contract — processing necessary to provide the services you have requested.
• Legitimate interests — responding to enquiries, improving our services, and marketing to existing clients.
• Consent — where you have opted in to receive marketing communications.
• Legal obligation — where we are required to process data by law.

5. How Long We Keep Your Data

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 3 years. Client transaction records may be retained for up to 7 years for legal and accounting purposes. You may request deletion of your data at any time (subject to legal retention requirements).

6. Sharing Your Data

We do not sell your personal data. We may share it with:

• Solicitors, mortgage brokers, or surveyors involved in your transaction (with your knowledge).
• Our IT and software service providers who process data on our behalf under data processing agreements.
• Regulatory bodies where required by law (e.g. HMRC, the Property Redress Scheme).

7. Cookies

Our website uses cookies to improve your experience and to analyse site traffic. Essential cookies are required for the site to function. Analytics cookies are only set with your consent. You can manage your cookie preferences at any time through your browser settings.

8. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your data where there is no lawful reason to retain it.
• Restriction — ask us to limit how we use your data.
• Portability — receive your data in a structured, machine-readable format.
• Object — object to processing based on legitimate interests or for direct marketing.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.